Privacy Policy
Double Clean values clear communication and responsible handling of personal information. This Privacy Policy explains how Double Clean, located at 5826 Burbank Rd SE, Calgary, AB T2H 1Z3, Canada, may collect, use, store, and protect information when you visit this website, contact the business, request a quote, schedule cleaning services, or otherwise communicate about residential cleaning, office cleaning, restaurant cleaning, or commercial cleaning services. Privacy questions may be directed to [email protected] or by phone at +1 403-888-8528.
The information collected may include your name, email address, phone number, service address, business name where relevant, requested service type, scheduling preferences, access instructions, message content, and any additional details you provide through the contact form, by email, or during phone calls. If you request service for a commercial property, Double Clean may also collect basic operational details needed to understand scope, such as hours of operation, building access limitations, priority cleaning zones, and recurring service frequency. You should avoid sending unnecessary sensitive information through the website form.
Double Clean uses collected information to respond to inquiries, prepare quotes, confirm job suitability, schedule services, communicate about access or timing, maintain service records, improve workflow, reduce misunderstandings about scope, and comply with legal obligations where necessary. Information may also be used to send follow-up messages related to a recent inquiry, quote, or service request. Double Clean does not sell your personal information to data brokers or unrelated third parties. Personal information is handled for practical business purposes only, and only to the extent reasonably needed to operate the cleaning service.
Information may be shared with limited service providers or contractors when reasonably necessary to deliver or support the requested service. For example, scheduling, invoicing, communications, hosting, email, or website support providers may process limited information on behalf of the business. Information may also be disclosed if required by law, regulation, court order, insurance handling, fraud prevention, or to protect the rights, safety, or property of Double Clean, its workers, its clients, or the public. Any such sharing is intended to remain proportionate to the specific business need.
This website may use basic technical data such as IP address, browser type, device information, referring pages, and approximate usage patterns for site operation, security monitoring, and general performance review. Cookies or similar technologies may be used for essential site functionality, session integrity, spam reduction, or simple analytics. You can usually manage cookies through your browser settings, though disabling some functions may affect the website experience. Double Clean does not promise that every third-party browser or device setting will behave identically.
Double Clean aims to keep personal information only as long as reasonably necessary for the purpose it was collected. Inquiry and contact form submissions should not be retained for more than 24 months unless a longer period is required for an active client relationship, dispute resolution, bookkeeping, legal compliance, or a clearly documented business reason. When information is no longer needed, reasonable steps should be taken to delete, anonymize, or securely archive it according to the business context and legal obligations.
Reasonable safeguards may include controlled account access, limited sharing, device protections, password management, and attention to unnecessary duplication of client details. However, no website, email system, cloud platform, or electronic storage method can be guaranteed to be perfectly secure. By using this website, you acknowledge that all internet communications carry some level of risk. If you believe your information has been mishandled or if you want a record corrected, please contact Double Clean promptly so the concern can be reviewed.
If you are located in a jurisdiction that provides data access, correction, deletion, portability, restriction, objection, or consent-withdrawal rights, including rights commonly associated with the GDPR for EU users, you may contact Double Clean to make a request. The business may need to verify identity before acting on certain requests and may decline or limit requests where permitted by law, where the data is required for legitimate business administration, or where the request cannot reasonably be fulfilled. You may also request details about how your inquiry data has been used in relation to a quote or service request.
This Privacy Policy may be updated from time to time to reflect changes in business operations, website functions, legal requirements, or data handling practices. The most current version should be treated as the controlling version published on this website. Continued use of the website after updates may indicate acceptance of the revised policy to the extent permitted by law. If you have privacy concerns, service-related questions, or requests about your personal information, please contact Double Clean directly using the contact details listed above before sharing more information than necessary.